We value your feedback and are committed to providing a high standard of service. If we've done something well, or if you feel we've fallen short, we want to hear from you.

Compliments

If a member of our team has provided you with excellent service, please let us know — we love passing this feedback on.

Email: admin@bunjifinance.com.au

How to make a complaint

If you're not satisfied with our service, please contact us with as much detail as possible so we can look into it properly:

Email: admin@bunjifinance.com.au
Mail: Bunji Finance, 1402/370 Pitt Street, Sydney NSW 2000

What happens next

• We will acknowledge your complaint within 1 business day.
• We aim to resolve most complaints within 5 business days.
• Where a complaint needs further investigation, we will complete this and respond with the outcome within 30 days.

If you're not satisfied with our response

You can escalate your complaint to our licensee's compliance team:

Finsure Finance and Insurance Pty Ltd Compliance
Email: complaints@finsure.com.au
Phone: 1300 346 787 (Option 3)

External dispute resolution

If you remain unsatisfied after going through our internal process, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA), free of charge:

Australian Financial Complaints Authority
Bunji Finance's AFCA membership number: 98500
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
Mail: GPO Box 3, Melbourne VIC 3001